Contact Support
Live Chat
The fastest way to get help is through our live chat. Click the chat widget in the bottom-right corner of any page in SignalBreak.
Live chat hours: Monday–Friday, 9am–6pm GMT
Outside these hours, leave a message and we'll respond within one business day.
Email Support
For non-urgent enquiries or if you prefer email:
We aim to respond within:
- Urgent issues: 4 hours during business hours
- General enquiries: 1 business day
What to Include
Help us help you faster by including:
| Information | Why We Need It |
|---|---|
| Your organisation name | To look up your account |
| Which page/feature | To reproduce the issue |
| What you expected | To understand the problem |
| What actually happened | To diagnose the cause |
| Screenshots | Worth a thousand words |
| Browser/device | For compatibility issues |
Feature Requests
Have an idea for improving SignalBreak? We'd love to hear it.
Submit feature requests via live chat or email with the subject line [Feature Request].
Security Issues
If you've discovered a security vulnerability, please report it responsibly:
Do not disclose security issues via live chat or public channels.
Service Status
Check real-time platform status:
🟢 status.signalbreak.ai